Outage in CleverTap
Global Data Ingestion Outage
Resolved MajorIncident Report
Summary AI Generated
CleverTap experienced a 4.3-hour global outage affecting SDK and API data ingestion across all regions, caused by issues with AWS CloudFront. The team worked with AWS and implemented an alternate ingestion approach, restoring service progressively — starting with EU and SG endpoints, followed by India, and eventually all regions. Full resolution was confirmed after verifying system stability across all affected endpoints.
Ingestion across all our regions is currently impacted due to issues at AWS CloudFront.
We are working with AWS and also on alternate ways to get ingestion back up.
Please expect an update in the next hour.
Components affected
CleverTap SDK Ingestion CleverTap API Ingestion CleverTap SDK Ingestion CleverTap API Ingestion CleverTap API Ingestion CleverTap SDK Ingestion CleverTap SDK Ingestion CleverTap API IngestionTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
2 days ago - at 07/16/2026 01:15PM
The issue has been resolved, and all affected services are operating normally. We have verified system stability and will continue to monitor as part of our standard operational processes.
MONITORING
2 days ago - at 07/16/2026 11:54AM
Update: Ingestion has been restored across all endpoints and is operating normally. We are continuing to monitor the system closely to ensure ongoing stability.
MONITORING
2 days ago - at 07/16/2026 11:32AM
Ingestion is back to normal on our India endpoints, both SDK and API. For the other regions too, ingestion has started albeit slower than usual. We are monitoring the ingestion performance.
IDENTIFIED
2 days ago - at 07/16/2026 11:09AM
Ingestion is back to normal on our SG endpoints, both SDK and API. Work is in-progress for the other regions too.
IDENTIFIED
2 days ago - at 07/16/2026 10:30AM
We have implemented an alternate approach on our EU endpoints to restore ingestion. SDK ingestion has started on the region now. The other regions too will follow.
IDENTIFIED
2 days ago - at 07/16/2026 09:00AM
We are continuing to work on a fix for this issue.
IDENTIFIED
2 days ago - at 07/16/2026 08:59AM
Ingestion across all our regions is currently impacted due to issues at AWS CloudFront.
We are working with AWS and also on alternate ways to get ingestion back up.
Please expect an update in the next hour.
Latest CleverTap outages
Outage on MEC region - 5 months ago
Partial Outage on EU region - 9 months ago
Outage on EU region - about 1 year ago
Partial Outage on SG region - about 1 year ago
Partial outage on EU region - over 1 year ago
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