Outage in CleverTap
Partial Outage on EU region
Resolved MajorIncident Report
We are investigating reports of Dashboard query failures impacting some accounts within the EU region. Data ingestion from both API and SDK is processing with delays for these accounts.
Components affected
CleverTap API Ingestion CleverTap SDK Ingestion CleverTap SFTP Imports CleverTap Dashboard Reports CleverTap Campaign Delivery CleverTap Data ExportsTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
7 months ago - at 10/08/2025 05:06AM
This incident has been resolved and all our systems are working as expected.
MONITORING
7 months ago - at 10/08/2025 04:42AM
All our systems are back to normalcy. We are currently monitoring this for some time before closing the incident.
INVESTIGATING
7 months ago - at 10/08/2025 04:30AM
We are investigating reports of Dashboard query failures impacting some accounts within the EU region. Data ingestion from both API and SDK is processing with delays for these accounts.
Latest CleverTap outages
Outage on MEC region - 2 months ago
Outage on EU region - 12 months ago
Partial Outage on SG region - about 1 year ago
Partial outage on EU region - over 1 year ago
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