Outage in CleverTap

Outage on EU region

Resolved Major
May 14, 2025 - Started 7 days ago - Lasted about 4 hours
Official incident page

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Outage Details

We are investigating reports of Dashboard Login issues and query failures impacting our accounts within the EU region. Data ingestion from both API and SDK is processing with delays for these accounts. Please expect an update within 30 - 45 minutes.
Components affected
CleverTap API Ingestion CleverTap Dashboard Reports CleverTap Campaign Delivery CleverTap SDK Ingestion CleverTap SFTP Imports CleverTap Data Exports
Latest Updates ( sorted recent to last )
RESOLVED 7 days ago - at 05/14/2025 02:55PM

The incident has been resolved and all the systems are back to normal.

MONITORING 7 days ago - at 05/14/2025 02:22PM

We have implemented a fix and all the systems are back to normal now. We are monitoring the systems currently.

INVESTIGATING 7 days ago - at 05/14/2025 12:30PM

The issue is still being investigated and we optimising systems. Campaign Delivery and Data exports are still impacted. Please expect the next update in 45 minutes.

IDENTIFIED 7 days ago - at 05/14/2025 11:35AM

We have identified the issue and are working on the fix.
Login issue has been resolved. At the moment, impacted components are campaign delivery and Data exports.

INVESTIGATING 7 days ago - at 05/14/2025 11:17AM

We are investigating reports of Dashboard Login issues and query failures impacting our accounts within the EU region. Data ingestion from both API and SDK is processing with delays for these accounts. Please expect an update within 30 - 45 minutes.

Latest CleverTap outages

Partial Outage on SG region - 29 days ago
Partial outage on EU region - 5 months ago
Some of our users are not able to login on EU1 due to underlying Cloudflare issue - 8 months ago
We are upgrading one of the cluster on EU1 region. Affected users on that cluster will not be able to login for next 10-20 minutes. - 11 months ago
Some of our IN instance(s) are showing degraded performance. Few customers might face delayed ingestion/campaign pickup - about 1 year ago

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