Outage in CleverTap

Partial outage on EU region

Resolved Minor
December 12, 2024 - Started 10 months ago - Lasted about 1 hour
Official incident page

Incident Report

We are investigating reports of Dashboard query failures impacting some accounts within the EU region. Data ingestion from both API and SDK is processing with delays for these accounts. Please expect an update within 30 minutes. We apologize for the inconvenience and will update this status page as soon as we have determined the root cause.
Components affected
CleverTap Dashboard Reports CleverTap Campaign Delivery CleverTap Data Exports CleverTap SFTP Imports CleverTap SDK Ingestion CleverTap API Ingestion

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Latest Updates ( sorted recent to last )
RESOLVED 10 months ago - at 12/12/2024 12:25PM

The partial outage for some clients in the EU region has been resolved and the system is back to normal operation.

IDENTIFIED 10 months ago - at 12/12/2024 11:44AM

We have identified the cause and are working on bringing the system back to normal level of operation for the affected accounts. ETA: 15 minutes.

INVESTIGATING 10 months ago - at 12/12/2024 11:09AM

We are investigating reports of Dashboard query failures impacting some accounts within the EU region. Data ingestion from both API and SDK is processing with delays for these accounts. Please expect an update within 30 minutes.

We apologize for the inconvenience and will update this status page as soon as we have determined the root cause.

Latest CleverTap outages

Partial Outage on EU region - 11 days ago
Outage on EU region - 5 months ago
Partial Outage on SG region - 6 months ago
Some of our users are not able to login on EU1 due to underlying Cloudflare issue - about 1 year ago
We are upgrading one of the cluster on EU1 region. Affected users on that cluster will not be able to login for next 10-20 minutes. - over 1 year ago

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