Outage in ClickSend

Messages and Website Registration Delay

Resolved Minor
July 20, 2025 - Started 4 months ago - Lasted about 1 hour
Official incident page

Incident Report

We are currently investigating reports of delays in message approvals and website registration processing. Our team is working to assess the cause and will provide updates as more information becomes available. Thank you for your patience.
Components affected
ClickSend SMS

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Latest Updates ( sorted recent to last )
RESOLVED 4 months ago - at 07/21/2025 06:15AM

This incident has been resolved.

MONITORING 4 months ago - at 07/21/2025 06:10AM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 4 months ago - at 07/21/2025 05:49AM

The issue has been identified and a fix is being implemented.

INVESTIGATING 4 months ago - at 07/21/2025 05:04AM

We are currently investigating reports of delays in message approvals and website registration processing. Our team is working to assess the cause and will provide updates as more information becomes available. Thank you for your patience.

Latest ClickSend outages

We are currently experiencing an incident service affecting SMS & MMS Campaigns functionality. Users may not be able send SMS & MMS campaigns through the dashboard or API. We're also experiencing dashboard issues that is showing the old UI. - 16 days ago
Transactional emails stuck on Queued:WaitSend. - about 1 month ago
Some customers from Belgium could still be facing issues when sending SMS with shared numbers and own numbers - 2 months ago
We are currently experiencing SMS delivery issues for Belgium - 2 months ago
Messages and Website Registration Delay - 4 months ago

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