Outage in Close

High database load causing app performance issues

Resolved Minor
September 25, 2024 - Started about 1 year ago - Lasted about 5 hours
Official incident page

Incident Report

We are currently investigating this issue
Components affected
Close Indexing Close API Close Application UI Close Sending
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Latest Updates ( sorted recent to last )
RESOLVED about 1 year ago - at 09/25/2024 07:52PM

This incident has been resolved.

MONITORING about 1 year ago - at 09/25/2024 07:12PM

The Close app is functioning normally. Some background task processing may be delayed. We are continuing to monitor for further issues.

MONITORING about 1 year ago - at 09/25/2024 07:11PM

We are continuing to monitor for any further issues.

MONITORING about 1 year ago - at 09/25/2024 07:05PM

The Close app is functioning normally. Some background task processing may be delayed. We are continuing to monitor for further issues.

MONITORING about 1 year ago - at 09/25/2024 06:53PM

We are continuing to monitor for any further issues.

MONITORING about 1 year ago - at 09/25/2024 06:31PM

A fix has been implemented and we are monitoring the results.

INVESTIGATING about 1 year ago - at 09/25/2024 06:28PM

The app is recovering and we are continuing to monitor the situation. Some background tasks could still be delayed.

INVESTIGATING about 1 year ago - at 09/25/2024 02:40PM

We are currently investigating this issue

Latest Close outages

Partial outage - application not loading - 1 day ago
Connectivity issues from EMEA Region - 22 days ago
Delayed processing of Workflow Triggers - about 1 month ago
Calling Service Disconnections - 2 months ago
Experiencing delays with computing derived fields - 3 months ago

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