Outage in Close

Search Indexer Delays

Resolved Minor
November 04, 2024 - Started about 1 year ago - Lasted about 1 hour
Official incident page

Incident Report

We are investigating an issue where our Search Indexer's ingestion of new events is delayed. This may result in the latest changes not being reflected on many pages across the application – Leads Search, Contacts Search, Inbox, Opportunities, Reporting, etc.
Components affected
Close Application UI Close API Close Indexing Close Querying

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Latest Updates ( sorted recent to last )
RESOLVED about 1 year ago - at 11/04/2024 09:31AM

The issue is resolved now.

IDENTIFIED about 1 year ago - at 11/04/2024 09:20AM

We have identified a problem with one of our search databases and have initiated a failover.

INVESTIGATING about 1 year ago - at 11/04/2024 08:45AM

We are investigating an issue where our Search Indexer's ingestion of new events is delayed. This may result in the latest changes not being reflected on many pages across the application – Leads Search, Contacts Search, Inbox, Opportunities, Reporting, etc.

Latest Close outages

Calling problems in the Desktop Application - about 1 month ago
Application Slowness - about 2 months ago
Experiencing delays on Dialer Sessions - about 2 months ago
Experiencing Delays on Dialer Sessions - about 2 months ago
Service interruption - about 2 months ago

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