Outage in Close
Service Interruption
Resolved MajorIncident Report
There’s currently an outage on AWS’s end in the us-east-1 region. While our hosting is mainly in another region, many other services, including calling, are affected.
We are actively monitoring this, and we will keep you updated
Components affected
Close Telephony provider connectivity (primary) Close Outgoing Calls Close Phone ServiceNeed to monitor Close outages?
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Latest Updates ( sorted recent to last )
RESOLVED
about 1 month ago - at 10/20/2025 01:12PM
This incident has been resolved.
MONITORING
about 1 month ago - at 10/20/2025 11:16AM
AWS has reported partial recovery on this incident (https://health.aws.amazon.com/health/status), but services have yet to recover fully.
Our service provider, Twilio, is also actively monitoring this (https://status.twilio.com/)
We will continue to keep you posted.
MONITORING
about 1 month ago - at 10/20/2025 10:38AM
There’s currently an outage on AWS’s end in the us-east-1 region. While our hosting is mainly in another region, many other services, including calling, are affected.
We are actively monitoring this, and we will keep you updated
Latest Close outages
Calling problems in the Desktop Application - 20 days ago
Application Slowness - 24 days ago
Experiencing delays on Dialer Sessions - about 1 month ago
Experiencing Delays on Dialer Sessions - about 1 month ago
Service interruption - about 1 month ago
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