Outage in Close
Service Interruption
Resolved MajorIncident Report
There’s currently an outage on AWS’s end in the us-east-1 region. While our hosting is mainly in another region, many other services, including calling, are affected.
We are actively monitoring this, and we will keep you updated
Components affected
Close Telephony provider connectivity (primary) Close Outgoing Calls Close Phone ServiceNeed to monitor Close outages?
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Latest Updates ( sorted recent to last )
RESOLVED
5 days ago - at 10/20/2025 01:12PM
This incident has been resolved.
MONITORING
5 days ago - at 10/20/2025 11:16AM
AWS has reported partial recovery on this incident (https://health.aws.amazon.com/health/status), but services have yet to recover fully.
Our service provider, Twilio, is also actively monitoring this (https://status.twilio.com/)
We will continue to keep you posted.
MONITORING
5 days ago - at 10/20/2025 10:38AM
There’s currently an outage on AWS’s end in the us-east-1 region. While our hosting is mainly in another region, many other services, including calling, are affected.
We are actively monitoring this, and we will keep you updated
Latest Close outages
Experiencing delays on Dialer Sessions - 2 days ago
Experiencing Delays on Dialer Sessions - 3 days ago
Service interruption - 5 days ago
Partial outage - application not loading - 11 days ago
Connectivity issues from EMEA Region - about 1 month ago
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