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Outage in Cloud Humans

Instabilidade nos relatórios do Cloud Chat

Resolved Minor
February 02, 2026 - Started 4 months ago - Lasted about 1 hour
Official incident page

Incident Report

🇧🇷 Identificamos uma instabilidade nos relatórios do Cloud Chat, que pode ocasionar lentidão ou timeout. Nosso time está investigando o ocorrido e traremos novas atualizações em breve. 🇺🇸 We have identified an instability affecting Cloud Chat reports, which may cause slowness or timeouts. Our team is investigating the issue and will provide updates shortly. 🇪🇸 Identificamos una inestabilidad en los informes de Cloud Chat, que puede ocasionar lentitud o timeouts. Nuestro equipo está investigando lo ocurrido y compartiremos nuevas actualizaciones en breve.

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Latest Updates ( sorted recent to last )
RESOLVED 4 months ago - at 02/02/2026 04:35PM

🇧🇷 O acesso aos relatórios do Hub e do Cloud Chat foi estabilizado, e os serviços foram normalizados. A instabilidade ocorreu em decorrência do alto consumo de dados, e uma solução definitiva já foi aplicada. Seguiremos monitorando o ambiente.

🇺🇸 Access to Hub and Cloud Chat reports has been stabilized, and services have been restored. The instability was caused by high data consumption, and a definitive solution has been applied. We will continue monitoring the environment.

🇪🇸 El acceso a los informes del Hub y de Cloud Chat se ha estabilizado y los servicios han sido normalizados. La inestabilidad se produjo debido al alto consumo de datos y ya se h

INVESTIGATING 4 months ago - at 02/02/2026 04:12PM

We are continuing to investigate this issue.

INVESTIGATING 4 months ago - at 02/02/2026 04:11PM

🇧🇷 Para visibilidade, seguimos investigando o ocorrido e identificamos que a instabilidade também afeta os relatórios do Hub, além dos relatórios do Cloud Chat. Nossos engenheiros seguem atuando na tratativa para normalizar o serviço o quanto antes. Novas atualizações serão publicadas assim que disponíveis.

🇺🇸 For visibility, we are continuing to investigate the issue and have identified that the instability also affects Hub reports, in addition to Cloud Chat reports. Our engineers are actively working to restore the service as soon as possible. Further updates will be shared as they become available.

🇪🇸 Para mayor visibilidad, seguimos investigando el incidente y hemos identificado que la inestabilidad también afecta los informes del Hub, además de los informes de Cloud Chat. Nuestros ingenieros continúan trabajando para normalizar el servicio lo antes posible. Compartiremos nuevas actualizaciones en cuanto estén disponibl

INVESTIGATING 4 months ago - at 02/02/2026 03:23PM

🇧🇷 Identificamos uma instabilidade nos relatórios do Cloud Chat, que pode ocasionar lentidão ou timeout. Nosso time está investigando o ocorrido e traremos novas atualizações em breve.

🇺🇸 We have identified an instability affecting Cloud Chat reports, which may cause slowness or timeouts. Our team is investigating the issue and will provide updates shortly.

🇪🇸 Identificamos una inestabilidad en los informes de Cloud Chat, que puede ocasionar lentitud o timeouts. Nuestro equipo está investigando lo ocurrido y compartiremos nuevas actualizaciones en breve.

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