Outage in Cloudways

Service Degradation Cloudways Platform

Resolved Major
April 07, 2025 - Started 6 months ago - Lasted about 4 hours
Official incident page

Incident Report

We have identified certain issues impacting operations on our platform (https://platform.cloudways.com) and our Engineering team is actively investigating the matter as a priority. We deeply regret any inconvenience this may have caused and appreciate your understanding as we work to resolve it swiftly.
Components affected
Cloudways Cloud Platform Console Cloudways Cloud Platform Service
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Latest Updates ( sorted recent to last )
RESOLVED 6 months ago - at 04/07/2025 06:25PM

This incident has been resolved.

MONITORING 6 months ago - at 04/07/2025 05:30PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 6 months ago - at 04/07/2025 04:44PM

We are continuing to work on a fix for this issue.

IDENTIFIED 6 months ago - at 04/07/2025 04:43PM

Our team has identified the root cause of the issue impacting operations on our platform (https://platform.cloudways.com). A fix is currently being implemented and we are closely monitoring the progress to ensure full resolution. We appreciate your continued patience and understanding.

INVESTIGATING 6 months ago - at 04/07/2025 02:58PM

We have identified certain issues impacting operations on our platform (https://platform.cloudways.com) and our Engineering team is actively investigating the matter as a priority. We deeply regret any inconvenience this may have caused and appreciate your understanding as we work to resolve it swiftly.

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