Outage in Cognito Forms

Website Outage

Resolved Major
April 01, 2025 - Started 24 days ago - Lasted about 1 hour
Official incident page

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Outage Details

We are currently investigating reports of an outage affecting the ability for some customers to access our website.
Components affected
Cognito Forms Website and Forms
Latest Updates ( sorted recent to last )
RESOLVED 24 days ago - at 04/01/2025 07:53PM

This incident has been resolved. We’ve identified and are implementing safeguards to help prevent similar issues in the future. Thank you for your patience and understanding.

MONITORING 24 days ago - at 04/01/2025 07:13PM

The issue has been fully resolved, and the website is performing normally. We’re continuing to monitor closely and are reviewing options to prevent similar issues in the future. Thank you for your patience.

IDENTIFIED 24 days ago - at 04/01/2025 06:57PM

We experienced degraded performance due to an unexpected spike in traffic that impacted server availability. Our team has identified the root cause and is actively working to restore full performance.

INVESTIGATING 24 days ago - at 04/01/2025 06:40PM

We are currently investigating reports of an outage affecting the ability for some customers to access our website.

source IsDown Cognito Forms service outage issues Reports started 15 minutes before official outage was reported

Users report complete service outage, with recurring 502 errors, inability to load web pages, login issues, and non-functioning embedded forms.

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