Outage in Cognito Forms

Email Delay

Resolved Major
July 14, 2025 - Started 8 days ago - Lasted about 11 hours
Official incident page

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Outage Details

We’ve identified an issue causing email notification delays for a small group of customers and are actively working to restore normal email operations.
Components affected
Cognito Forms Email
Latest Updates ( sorted recent to last )
RESOLVED 8 days ago - at 07/14/2025 01:39PM

Notification emails are now sending as normal. All queued emails are being processed and delivered. We appreciate your patience during this time.

MONITORING 8 days ago - at 07/14/2025 01:10PM

We’ve implemented a fix for the email delay issue and are currently monitoring the results to ensure everything is working as expected.

IDENTIFIED 8 days ago - at 07/14/2025 12:45PM

We are continuing to work on a fix for this issue. We apologize for the delay and thank you for your patience.

IDENTIFIED 8 days ago - at 07/14/2025 02:50AM

We’ve identified an issue causing email notification delays for a small group of customers and are actively working to restore normal email operations.

Latest Cognito Forms outages

Website Outage - 4 months ago
Website Outage - 12 months ago
Emails delayed - over 1 year ago

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