Outage in Cognito Forms
Partial Service Disruption
Resolved MajorIncident Report
Summary AI Generated
Cognito Forms experienced an 8-hour partial service disruption where users encountered intermittent issues loading pages and submitting forms, affecting both the website and form functionality. The root cause was identified as Microsoft Azure infrastructure problems with traffic routing, not issues with Cognito Forms' own systems. The service was restored after Cognito Forms worked directly with Microsoft to resolve the upstream infrastructure issue.
Some users may be experiencing intermittent issues loading pages or submitting forms. We’re actively investigating and working to restore full service. Thank you for your patience—we’ll keep you updated as we make progress.
Components affected
Cognito Forms Website and FormsTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
1 day ago - at 04/24/2026 09:03PM
The issue has been resolved, and all systems are operating normally. We appreciate your patience while we worked with our infrastructure partner to restore service.
MONITORING
1 day ago - at 04/24/2026 05:10PM
Service has been restored following the earlier issue with upstream infrastructure, and the site should now be accessible for all users. We will continue to monitor to ensure continued stability. Thank you for your patience while we worked through this issue.
IDENTIFIED
1 day ago - at 04/24/2026 03:18PM
Our application and backend systems are operating normally, and we have confirmed this issue did not result from any recent changes on our end. The disruption stems from Microsoft Azure infrastructure responsible for routing traffic, which is causing some requests to fail.
We are working directly with Microsoft to resolve the issue as quickly as possible and will provide updates as we learn more.
INVESTIGATING
1 day ago - at 04/24/2026 01:05PM
Some users may be experiencing intermittent issues loading pages or submitting forms. We’re actively investigating and working to restore full service. Thank you for your patience—we’ll keep you updated as we make progress.
source IsDown
Widespread 502 bad gateway errors reported
Reports started 10 minutes before official outage was reported
Users report frequent 502 Bad Gateway errors across various regions, specifically pointing to Microsoft-Azure-Application-Gateway/v2 as a potential cause.
Latest Cognito Forms outages
Server Incident - 6 months ago
Email Delay - 10 months ago
Response Times Slower Than Usual - 12 months ago
Website Outage - about 1 year ago
Website Outage - over 1 year ago
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