Major
April 24, 2026
April 2026: Partial Service Disruption
Detected
Apr 24, 2026 9:05 AM EDT
·
Resolved
Apr 24, 2026 5:06 PM EDT
·
Duration
about 8 hours
Cognito Forms experienced an 8-hour partial service disruption where users encountered intermittent issues loading pages and submitting forms, affecting both the website and form functionality. The root cause was identified as Microsoft Azure infrastructure problems with traffic routing, not issues with Cognito Forms' own systems. The service was restored after Cognito Forms worked directly with Microsoft to resolve the upstream infrastructure issue.