Outage in Cognito

Partial identity search outage

Resolved Minor
August 30, 2020 - Started about 5 years ago
Official incident page

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Outage Details

We are investigating an issue with one of our upstream data providers that is causing searches to fail for a subset of customers.
Latest Updates ( sorted recent to last )
RESOLVED about 5 years ago - at 08/30/2020 12:53PM

The upstream provider has issued a fix and we are monitoring for any additional instability. All identity searches are functioning normally.

INVESTIGATING about 5 years ago - at 08/30/2020 11:54AM

We are continuing to investigate this issue.

INVESTIGATING about 5 years ago - at 08/30/2020 11:53AM

We are investigating an issue with one of our upstream data providers that is causing searches to fail for a subset of customers.

Latest Cognito outages

Upstream data provider errors - over 3 years ago
Upstream hosting provider - almost 4 years ago

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