Outage in Cognito
Partial identity search outage
Resolved Minor
August 30, 2020 - Started about 5 years ago
Official incident page
Official incident page
Incident Report
We are investigating an issue with one of our upstream data providers that is causing searches to fail for a subset of customers.
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Latest Updates ( sorted recent to last )
RESOLVED
about 5 years ago - at 08/30/2020 12:53PM
The upstream provider has issued a fix and we are monitoring for any additional instability. All identity searches are functioning normally.
INVESTIGATING
about 5 years ago - at 08/30/2020 11:54AM
We are continuing to investigate this issue.
INVESTIGATING
about 5 years ago - at 08/30/2020 11:53AM
We are investigating an issue with one of our upstream data providers that is causing searches to fail for a subset of customers.
Latest Cognito outages
Increased errors on /identity_searches endpoint - over 1 year ago
Bad deploy causing increased errors - about 3 years ago
Upstream data provider errors - over 3 years ago
Elevated error rate of ID documents in Flow - almost 4 years ago
Upstream hosting provider - almost 4 years ago
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