Outage in Commercetools Platform Page
Service Disruption Merchant Center - GCP North America
Resolved Major
March 02, 2026 - Started 8 days ago
- Lasted 40 minutes
Incident Report
Summary AI Generated
The Commercetools Platform experienced a 40-minute service disruption affecting the Merchant Center in both GCP North America and AWS US regions due to an issue with the underlying identity provider service. Users were unable to log in or access administrative features in the Merchant Center during this period. The engineering team worked with service partners to identify the root cause as an identity provider problem and restore normal functionality.
We are experiencing a service disruption for accessing Merchant Center. Our teams are actively investigating the issue and working to mitigate the impact.
We are committed to resolving this as swiftly as possible and will provide further updates shortly.
We are committed to resolving this as swiftly as possible and will provide further updates shortly.
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Latest Updates ( sorted recent to last )
8 days ago - at 03/02/2026 04:34PM
We are experiencing a service disruption for accessing Merchant Center. Our teams are actively investigating the issue and working to mitigate the impact.
We are committed to resolving this as swiftly as possible and will provide further updates shortly.
8 days ago - at 03/02/2026 04:44PM
We are currently experiencing a service disruption for Merchant Center in AWS US as well.
Our team is working with the highest priority to restore services.
We will provide updates as soon as more information becomes available.
8 days ago - at 03/02/2026 04:54PM
We are currently investigating an issue with our underlying identity provider service that is causing service disruptions for the Merchant Center.
Affected projects in the AWS US and GCP North America region may experience difficulties logging in or accessing administrative features.
Our engineering team is working closely with our service partners to restore normal functionality as quickly as possible.
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