Outage in Commercetools Platform Page
Elevated API Error Rates - GCP Europe
Resolved Minor
March 12, 2026 - Started 18 days ago
- Lasted 28 minutes
Incident Report
Summary AI Generated
The Commercetools Platform experienced elevated 5xx error rates affecting product search and GraphQL endpoints in the GCP Europe region for 28 minutes. Users experienced 503 errors and complete loss of product search functionality on affected projects. The engineering team investigated system logs and diagnostic traces to identify and resolve the service disruption.
We are experiencing elevated levels of 5xx errors across certain API endpoints. Our teams are actively investigating the issue and working to mitigate the impact.
Affected endpoints include:
- /products/search
- /product-projections/search
- /graphql
We are committed to resolving this as swiftly as possible and will provide further updates shortly.
Affected endpoints include:
- /products/search
- /product-projections/search
- /graphql
We are committed to resolving this as swiftly as possible and will provide further updates shortly.
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Latest Updates ( sorted recent to last )
18 days ago - at 03/12/2026 05:12PM
We are experiencing elevated levels of 5xx errors across certain API endpoints. Our teams are actively investigating the issue and working to mitigate the impact.
Affected endpoints include:
- /products/search
- /product-projections/search
- /graphql
We are committed to resolving this as swiftly as possible and will provide further updates shortly.
18 days ago - at 03/12/2026 05:35PM
We are currently investigating a service disruption affecting product search endpoints in the GCP EU region, where requests are returning 503 errors. Affected projects may experience a complete loss of product search functionality. Our engineering team is actively reviewing system logs and diagnostic traces to identify the cause and restore service. We are working to resolve this as quickly as possible.
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