Outage in ConnectWise

Investigating - ScreenConnect Cloud Single Host Outage

Resolved Minor
September 09, 2025 - Started about 2 months ago - Lasted about 2 hours

Incident Report

We are currently investigating reports of ScreenConnect cloud instances in Canada region unable to reach sites. We will follow up with more information soon.
Components affected
ConnectWise Control

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Latest Updates ( sorted recent to last )
about 2 months ago - at 09/09/2025 06:51PM

We are currently investigating reports of ScreenConnect cloud instances in Canada region unable to reach sites. We will follow up with more information soon.

about 2 months ago - at 09/09/2025 07:30PM

The reports of "ScreenConnect cloud instances in Canada region unable to reach sites" has been identified and we are implementing a fix. Some instances have already recovered, and we'll continue to monitor progress until completely resolved.

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