Outage in Cornerstone

Email Issues for UK Swimlanes

Resolved Minor
July 19, 2025 - Started 8 days ago - Lasted 2 days
Official incident page

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Outage Details

The UK region's production, pilot, and stage swimlanes are currently experiencing some issues with the email server resulting in the email delivery failures. This is our top priority and we are working to resolve the problem as soon as possible. Please check back periodically for additional updates, which will be posted as they become available. Issue start time: 4:50 AM PST.
Latest Updates ( sorted recent to last )
RESOLVED 6 days ago - at 07/21/2025 07:17PM

Email delivery is now fully restored and any newly triggered emails are being delivered successfully. We will continue closely monitoring activity to ensure stability. A detailed RCA will be provided within 7 to 10 business days. In the meantime, please refer to the related Known Issue page, "Known Issue: Email Issues for UK Swimlanes" ( https://cornerstoneondemand.my.site.com/s/articles/Known-Issue-Email-Issues-for-UK-Swimlanes ) for additional details.

INVESTIGATING 6 days ago - at 07/21/2025 07:03AM

This issue remains our top priority, and we continue to actively monitor the situation. We are currently awaiting further input from our vendor, who has not yet provided an expected update. We understand the importance of this matter and will share any new information as soon as it becomes available. We appreciate your continued patience and understanding.

INVESTIGATING 6 days ago - at 07/21/2025 05:12AM

This issue remains our top priority, and we are actively investigating it. We expect an update from our vendor within the next ~4 hours and will continue to provide regular updates until the matter is fully resolved. We sincerely appreciate your continued patience and understanding.

INVESTIGATING 6 days ago - at 07/21/2025 03:09AM

We are continuing to investigate this issue as our top priority and will continue to share regular updates until it is fully resolved. Thank you for your continued patience and understanding.

INVESTIGATING 6 days ago - at 07/21/2025 01:08AM

We are continuing to investigate this issue as our top priority and will continue to share regular updates until it is fully resolved. Thank you for your continued patience and understanding.

INVESTIGATING 7 days ago - at 07/20/2025 04:56PM

We are continuing to investigate this issue as our top priority and will continue to share regular updates until it is fully resolved. Thank you for your continued patience and understanding.

INVESTIGATING 7 days ago - at 07/20/2025 02:45PM

We are continuing to investigate this issue as our top priority and will continue to share regular updates until it is fully resolved. Thank you for your continued patience and understanding.

INVESTIGATING 7 days ago - at 07/20/2025 12:35PM

We are continuing to investigate this issue as our top priority and will continue to share regular updates until it is fully resolved. Thank you for your continued patience and understanding.

INVESTIGATING 7 days ago - at 07/20/2025 10:47AM

We are continuing to investigate this issue as our top priority and will continue to share regular updates until it is fully resolved. Thank you for your continued patience and understanding.

INVESTIGATING 7 days ago - at 07/20/2025 08:31AM

We are continuing to investigate this issue as our top priority and will continue to share regular updates until it is fully resolved. Thank you for your continued patience and understanding.

INVESTIGATING 7 days ago - at 07/20/2025 05:44AM

We are continuing to investigate this issue as our top priority and will continue to share regular updates until it is fully resolved. Thank you for your continued patience and understanding.

INVESTIGATING 7 days ago - at 07/20/2025 03:41AM

We are continuing to investigate this issue as our top priority and will continue to share regular updates until it is fully resolved. Thank you for your continued patience and understanding.

INVESTIGATING 7 days ago - at 07/20/2025 01:31AM

We are continuing to investigate this issue as our top priority and will continue to share regular updates until it is fully resolved. Thank you for your continued patience and understanding.

INVESTIGATING 7 days ago - at 07/19/2025 11:32PM

We are continuing to investigate this issue as our top priority and will continue to share regular updates until it is fully resolved. Thank you for your continued patience and understanding.

INVESTIGATING 8 days ago - at 07/19/2025 09:33PM

We are continuing to investigate this issue as our top priority and will continue to share regular updates until it is fully resolved. Thank you for your continued patience and understanding.

INVESTIGATING 8 days ago - at 07/19/2025 07:39PM

We are continuing to investigate this issue as our top priority. We will continue to share regular updates until the issue is fully resolved. Thank you for your continued patience and understanding.

INVESTIGATING 8 days ago - at 07/19/2025 05:22PM

We are continuing to investigate this issue as our top priority. We will continue to share regular updates until the issue is fully resolved. Thank you for your continued patience and understanding.

INVESTIGATING 8 days ago - at 07/19/2025 03:29PM

We are continuing to investigate this issue as our top priority. We will continue to share regular updates until the issue is fully resolved. Thank you for your continued patience and understanding.

INVESTIGATING 8 days ago - at 07/19/2025 01:38PM

The UK region's production, pilot, and stage swimlanes are currently experiencing some issues with the email server resulting in the email delivery failures. This is our top priority and we are working to resolve the problem as soon as possible. Please check back periodically for additional updates, which will be posted as they become available.
Issue start time: 4:50 AM PST.

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