Outage in Cornerstone

"Invalid Login Credentials” error on LAX SL4

Resolved Minor
August 25, 2025 - Started about 2 months ago - Lasted about 1 hour
Official incident page

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Outage Details

The CSOD team has identified that users were unable to log in to their production and stage environments and were receiving “Invalid Login Credentials” errors for LAX SL4. The CSOD team confirmed that the issue should now be resolved. The incident will be monitored for another 1h to ensure system stability.
Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 08/25/2025 02:16PM

The incident has been resolved at 05:40 AM PDT.

MONITORING about 2 months ago - at 08/25/2025 01:13PM

The CSOD team has identified that users were unable to log in to their production and stage environments and were receiving “Invalid Login Credentials” errors for LAX SL4.
The CSOD team confirmed that the issue should now be resolved.
The incident will be monitored for another 1h to ensure system stability.

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