Service Disruption - Error logging in to US SL1, SL2, SL3 and SL5 portals

The CSOD Technology Team observed a service disruption on US SL1, SL2, SL3 and SL5. The problem began on 27 Nov 5:20 AM Pacific Time and service was restored at 6:26 AM Pacific Time. During this time, clients with portals on these swimlanes were not able to access the application. Clients should now be able to access the portals successfully. RCA will be provided in 7-10 business days.

The CSOD Technology Team observed a service disruption on US swim lanes (SL1, SL2, SL3 and SL5). The problem began on 27 Nov 5:20 AM Pacific Time and service have been restored now. Clients should now be able to access the portals successfully now. We are actively monitoring the system performance before we confirm the incident to be resolved.

US swim lanes (SL1, SL2, SL3 and SL5) are experiencing a service disruption. This is our top priority and we are working to resolve the problem as soon as possible. Please check back periodically for additional updates, which will be posted as they become available.