Outage in Cornerstone
Latency Observed on LMS Pages Across EU Production (Galaxy Customers)
Resolved MinorIncident Report
Summary AI Generated
Cornerstone experienced increased latency in the EU Production environment affecting Galaxy customers using LXP and LMS services, causing slower page load times and intermittent errors. The performance degradation lasted approximately 6 hours, with the core issue occurring between 4:28 AM and 5:19 AM Pacific Time. The engineering team identified and resolved the root cause, restoring normal response times and service operations.
We are currently investigating reports of increased latency affecting EU region Production Environment. This issue impacts Galaxy customers using LXP and LMS, or LXP alone, and may result in slower page load times and eventually erroring out.
Our Engineering team is investigating on the root cause and is actively working to restore normal response times. We will continue to share updates as progress is made.
Thank you for your patience and understanding.
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Latest Updates ( sorted recent to last )
RESOLVED
9 days ago - at 02/24/2026 07:24PM
After a period of monitoring with no further recurrence observed, the issue is now considered resolved.
The CSOD Technology Team identified a performance degradation impacting EU Production (Galaxy Customers). The issue began at 4:28 AM Pacific Time and was resolved at 5:19 AM Pacific Time. During this period, clients with portals in this region may have experienced slow performance or intermittent errors while accessing/working on the application.
MONITORING
9 days ago - at 02/24/2026 02:05PM
The issue has been identified and resolved, and services have been restored to normal operations. We will continue to monitor the situation closely.
IDENTIFIED
9 days ago - at 02/24/2026 01:44PM
Our Engineering team has identified the root cause and is actively working to restore normal response times. We will continue to share updates as progress is made.
INVESTIGATING
9 days ago - at 02/24/2026 01:28PM
We are currently investigating reports of increased latency affecting EU region Production Environment. This issue impacts Galaxy customers using LXP and LMS, or LXP alone, and may result in slower page load times and eventually erroring out.
Our Engineering team is investigating on the root cause and is actively working to restore normal response times. We will continue to share updates as progress is made.
Thank you for your patience and understanding.
Latest Cornerstone outages
Latency observed in CSX for UK Stage Environment - 9 days ago
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