Cornerstone experienced increased latency and slow page load times affecting Galaxy customers using LXP and LMS across all US swimlane environments (Pilot, Sandbox, and Production) for approximately 3 hours. Customers may have experienced slow performance or intermittent errors while accessing the application during this period. The engineering team identified the root cause and restored normal service operations.
The CSOD Technology Team observed a performance degradation affecting this swimlane. The problem began at 7:54 AM Pacific Time and was resolved at 10:48 AM Pacific Time. During this time, clients with portals on this swimlane may have experienced slow performance or intermittent errors while accessing the application.
The issue has been identified and resolved, and services have been restored to normal operations. We will continue to monitor the situation closely.
We are currently investigating reports of increased latency affecting all US swimlane environments (Pilot, Sandbox, and Production). This issue impacts Galaxy customers using LXP and LMS, or LXP alone, and may result in slower page load times.
Our Engineering team has identified the root cause and is actively working to restore normal response times. We will continue to share updates as progress is made.
Thank you for your patience and understanding.
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