Minor Issue - Edge Import issues on CDG SL4

**Root Cause Analysis**

 

**Incident Summary:**
On September 2nd, 2026 at 10:05 PM PT, an issue was identified in the CDG SL4 Production environment impacting Edge Import functionality.

**Impact:**
Users experienced issues accessing the Edge Import page, as well as issues with items processing through Edge Import in general during the incident window.

**Root Cause:**
The issue was caused by delays in backend request processing within the Edge Import service. This resulted in the affected service instances becoming unhealthy and impacted the availability of Edge Import functionality.

**Resolution:**
The Edge Import service was restarted and the affected service capacity was replaced. The Edge Import service nodes were subsequently reset, followed by a cluster reset to restore service stability. Following these recovery actions, the Edge Import service returned to a healthy state and normal processing was restored.

**Preventive Measures:**

* Monitoring of Edge Import service health and processing will be continued to identify similar issues at an early stage
* Service recovery mechanisms will be reviewed to improve automatic recovery and minimize the impact of any recurrence

The CSOD Technology Team observed an issue affecting Edge Import on CDG SL4 Production environment.
The problem began on September 2nd 2026, at 10:00 PM Pacific Time and was resolved on September 2nd 2026, at 11:30 PM Pacific Time. During this time, clients may have experienced issues or delays with Edge Import functionalities.