Outage in Coveo Cloud V2

Machine Learning Model building issue

Resolved Major

April 12, 2023 - Started almost 3 years ago - Lasted 2 days
Official incident page

Incident Report

We've identified an issue affecting Machine Learning model building. Model building is currently disabled and a subset of models that were rebuilt since April 11, 17h EDT might return results based on data outside of the specified range. Our team is investigating and will post regular updates until solved. If you need help or to get in touch with us, please visit our Help Portal

Components affected

Coveo Cloud V2 Coveo ML - Models Generator Coveo Cloud V2 Coveo ML - Models Generator Coveo Cloud V2 Coveo ML - Models Generator

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Latest Updates ( sorted recent to last )

RESOLVED almost 3 years ago - at 04/14/2023 02:27PM

The backlog has been fully processed and this is incident is resolved. Thank you for your patience.

MONITORING almost 3 years ago - at 04/13/2023 01:52PM

All affected models have been rebuilt. However, model building delays persist in the US region. We will continue to monitor the service until the backlog has been fully processed. All other regions are back to normal.

MONITORING almost 3 years ago - at 04/12/2023 11:21PM

A fix has been implemented and the affected models are starting to be rebuilt. We will continue to monitor the service until this process is completed, but we expect several hours of delay for all rebuilds currently queued to be processed.

IDENTIFIED almost 3 years ago - at 04/12/2023 08:14PM

The cause of the issue has been identified and a fix is being implemented. Thank you for your patience.

If you need help or to get in touch with us, please visit our Help Portal

INVESTIGATING almost 3 years ago - at 04/12/2023 06:45PM

We've identified an issue affecting Machine Learning model building. Model building is currently disabled and a subset of models that were rebuilt since April 11, 17h EDT might return results based on data outside of the specified range. Our team is investigating and will post regular updates until solved.

If you need help or to get in touch with us, please visit our Help Portal

Latest Coveo Cloud V2 outages

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[US] [EU] Analytics Ingestion Issues - 3 months ago

[US] [EU] [AU] Analytics Ingestion Delay - 3 months ago

Zscaler Classification Impact - 4 months ago

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