Outage in Coveo Cloud V2

[US] Analytics Data Processing Issue

Resolved Major

May 25, 2023 - Started over 1 year ago - Lasted about 9 hours
Official incident page

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Outage Details

We are currently experiencing a data processing issue within the US region that is preventing events collected since 01:00 UTC today (25th May) from appearing with the Event Browser. This will impact data validation efforts using the Event Browser, as events arriving today will not yet be displayed. Our team is working on a fix and will post regular updates until solved. If you need help or to get in touch with us, please visit our Help Portal

Components affected

Coveo Cloud V2 Analytics - Analytics Read API

Latest Updates ( sorted recent to last )

RESOLVED over 1 year ago - at 05/25/2023 08:26PM

This incident has been resolved.

MONITORING over 1 year ago - at 05/25/2023 08:03PM

A fix has been deployed and we are monitoring the results. The service is currently processing a backlog of events. We will update again once all events have been processed.

IDENTIFIED over 1 year ago - at 05/25/2023 07:33PM

There has been a delay in applying our fix as we have noticed that other Analytics components (reports, etc) were also affected by this issue. No Analytics events were lost, they are simply delayed. Our team continues to work on a resolution. Thank you for your patience.

IDENTIFIED over 1 year ago - at 05/25/2023 05:38PM

The fix is currently being deployed and we expect the issue to be resolved in the next two hours. Thank you for your patience.

IDENTIFIED over 1 year ago - at 05/25/2023 11:50AM

We are currently experiencing a data processing issue within the US region that is preventing events collected since 01:00 UTC today (25th May) from appearing with the Event Browser. This will impact data validation efforts using the Event Browser, as events arriving today will not yet be displayed.

Our team is working on a fix and will post regular updates until solved.

If you need help or to get in touch with us, please visit our Help Portal

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