Outage in CrossEngage

Degraded Platform Performance

Resolved Minor
July 29, 2024 - Started 5 months ago - Lasted about 4 hours
Official incident page

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Outage Details

We are currently experiencing degraded platform performance connected to ingestion and segmentation. Our engineers are currently working on this. We will keep you updated on the situation. Please accept our apologies for the inconvenience this causes and please do reach out if you have any further queries.
Latest Updates ( sorted recent to last )
RESOLVED 5 months ago - at 07/29/2024 03:18PM

We haven't seen any fluctuation on our network, so we are closing this incident.

Thank you very much for your patience, please accept our apologies for the inconvenience and please do reach out if you have any further queries.

Your CrossEngage Team.

MONITORING 5 months ago - at 07/29/2024 01:10PM

A solution has been implemented, and the systems are back to normal.

Our engineers will keep monitoring the situation in the upcoming hours, but no more disruption is expected.

We will post more updates as they come.

Please accept our apologies for the inconvenience this causes and please do reach out if you have any further queries.

IDENTIFIED 5 months ago - at 07/29/2024 11:54AM

Our engineers identified an issue with one of the network devices.

They are working on a solution to quickly bring the network to a healthy state.

We will post updates as they come.

Please accept our apologies for the inconvenience this causes and please do reach out if you have any further queries.

INVESTIGATING 5 months ago - at 07/29/2024 11:46AM

We are currently experiencing degraded platform performance connected to ingestion and segmentation.

Our engineers are currently working on this. We will keep you updated on the situation.

Please accept our apologies for the inconvenience this causes and please do reach out if you have any further queries.

Latest CrossEngage outages

Data Processing Delay - about 2 months ago

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