Outage in CrossEngage

Degraded Platform Performance

Resolved Minor
March 20, 2025 - Started about 1 month ago - Lasted about 8 hours
Official incident page

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Outage Details

We are currently experiencing degraded platform performance, impacting event data processing and segmentation. Please note that user updates are being processed as expected. Event data is currently queued and may appear in your segments with a delay. Our engineering team is working to resolve this issue, and we will provide updates as soon as more information becomes available. We sincerely apologize for any inconvenience this may cause and appreciate your patience and understanding. Best regards, The ActivatePro Team
Components affected
CrossEngage Segmentation
Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 03/20/2025 04:57PM

This incident has been resolved.

MONITORING about 1 month ago - at 03/20/2025 02:24PM

A fix has been implemented, and the systems are back to normal.

Our engineers will keep monitoring the situation in the upcoming hours, but no more disruption is expected.

We will post more updates as they come.

Please accept our apologies for the inconvenience this causes and please do reach out if you have any further queries.

INVESTIGATING about 1 month ago - at 03/20/2025 09:32AM

We are currently experiencing degraded platform performance, impacting event data processing and segmentation.
Please note that user updates are being processed as expected. Event data is currently queued and may appear in your segments with a delay.
Our engineering team is working to resolve this issue, and we will provide updates as soon as more information becomes available.
We sincerely apologize for any inconvenience this may cause and appreciate your patience and understanding.
Best regards,
The ActivatePro Team

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