Crypto.com Outage History

Crypto.com experienced login issues affecting both their main app web interface and exchange platform for 1.1 hours. Users who were already logged in could continue using the services normally, while new login attempts were impacted. The incident was resolved after the team worked to fix the underlying issue.

Crypto.com experienced an 18-hour incident where stock market data failed to display for US users in the mobile app. The issue affected the visibility of market data for some stocks within the application. The problem was resolved with a fix that also restored any data that was missing from earlier market hours.

Crypto.com experienced EUR deposit and withdrawal delays for 2.4 hours due to service disruptions at their payment provider OpenPayd. The incident affected EUR transactions processed through OpenPayd, causing intermittent service and processing delays. The issue was resolved after Crypto.com directed users to their backup EUR vendor Banking Circle during the outage.

Crypto.com temporarily suspended Litecoin (LTC) deposits on both their App and Exchange for 49 minutes as a precautionary measure while monitoring a developing situation on the Litecoin network. The suspension affected users' ability to deposit LTC during this period. The incident was resolved and LTC deposit functionality was fully restored.

Crypto.com experienced email delivery delays affecting some users for approximately 18.8 hours. The company worked with their email provider to resolve the issue. The incident was successfully resolved after nearly 19 hours of investigation and remediation efforts.

Crypto.com experienced a display issue where USA stocks accounts showed zero balances instead of correct amounts. The problem affected users' ability to view their actual stock holdings and balances in their accounts. The incident was resolved after 22.7 hours once the root cause was identified and the balance display was fixed.

Crypto.com experienced delays in the Interac network through vendor Payper, causing an increase in pending transactions for users. The service disruption lasted 6.7 hours before being resolved. Users were affected by transaction processing delays during this period.

Users experienced connection issues with the Crypto.com Main App and Exchange web login page, preventing access to these services. The incident affected the main page components and lasted approximately 1.3 hours. The technical team resolved the connectivity problems and restored normal service access.

Crypto.com experienced a service disruption with their USD fiat wallet provider Green Dot that affected users' ability to set up USD cash accounts, make deposits, and process withdrawals. Users encountered delays and errors when attempting these USD-related transactions during the outage. The incident was resolved after approximately 1.1 hours of service disruption.

Crypto.com's Cash Earn feature was unavailable for 4.6 hours due to issues with their vendor Greendot. The outage prevented users from accessing the cash earning functionality on the platform. The incident was resolved once Greendot fixed their issues and the Cash Earn feature returned to normal operation.