Crypto.com Outage History

Crypto.com temporarily disabled deposits and withdrawals on the SUI network due to an ongoing network issue, affecting SUI, USDC, CETUS, IKA, and WAL tokens. The service disruption lasted 15.9 hours before being resolved.

Crypto.com experienced issues with their USD fiat wallet functionality due to problems with their third-party provider Greendot. The incident affected users' ability to access or use USD fiat wallet services for approximately 5 minutes. The issue was resolved after Greendot investigated and fixed the problem on their end.

Crypto.com experienced issues with their USD fiat wallet provider Greendot that affected users' ability to set up USD cash accounts and perform deposits and withdrawals. Users encountered delays and errors when attempting these operations during the outage. The incident was resolved after 5.2 hours of service disruption.

Crypto.com paused all RUNE deposits and withdrawals for 278.5 hours due to ongoing security concerns. The service disruption prevented users from moving RUNE tokens in or out of the platform during this period. Normal RUNE deposit and withdrawal functionality was restored after the security issues were resolved.

Crypto.com suspended FLR (Flare) staking services for all users except those in the US and Canada due to a validator change. The suspension lasted approximately 19 days before staking services were fully resumed.

Crypto.com experienced login issues affecting both their main app web interface and exchange platform for 1.1 hours. Users who were already logged in could continue using the services normally, while new login attempts were impacted. The incident was resolved after the team worked to fix the underlying issue.

Crypto.com experienced an 18-hour incident where stock market data failed to display for US users in the mobile app. The issue affected the visibility of market data for some stocks within the application. The problem was resolved with a fix that also restored any data that was missing from earlier market hours.

Crypto.com experienced EUR deposit and withdrawal delays for 2.4 hours due to service disruptions at their payment provider OpenPayd. The incident affected EUR transactions processed through OpenPayd, causing intermittent service and processing delays. The issue was resolved after Crypto.com directed users to their backup EUR vendor Banking Circle during the outage.

Crypto.com temporarily suspended Litecoin (LTC) deposits on both their App and Exchange for 49 minutes as a precautionary measure while monitoring a developing situation on the Litecoin network. The suspension affected users' ability to deposit LTC during this period. The incident was resolved and LTC deposit functionality was fully restored.

Crypto.com experienced email delivery delays affecting some users for approximately 18.8 hours. The company worked with their email provider to resolve the issue. The incident was successfully resolved after nearly 19 hours of investigation and remediation efforts.