Crypto.com Outage History

Crypto.com experienced email delivery delays affecting some users for approximately 18.8 hours. The company worked with their email provider to resolve the issue. The incident was successfully resolved after nearly 19 hours of investigation and remediation efforts.

Crypto.com experienced a display issue where USA stocks accounts showed zero balances instead of correct amounts. The problem affected users' ability to view their actual stock holdings and balances in their accounts. The incident was resolved after 22.7 hours once the root cause was identified and the balance display was fixed.

Crypto.com experienced delays in the Interac network through vendor Payper, causing an increase in pending transactions for users. The service disruption lasted 6.7 hours before being resolved. Users were affected by transaction processing delays during this period.

Users experienced connection issues with the Crypto.com Main App and Exchange web login page, preventing access to these services. The incident affected the main page components and lasted approximately 1.3 hours. The technical team resolved the connectivity problems and restored normal service access.

Crypto.com experienced a service disruption with their USD fiat wallet provider Green Dot that affected users' ability to set up USD cash accounts, make deposits, and process withdrawals. Users encountered delays and errors when attempting these USD-related transactions during the outage. The incident was resolved after approximately 1.1 hours of service disruption.

Crypto.com's Cash Earn feature was unavailable for 4.6 hours due to issues with their vendor Greendot. The outage prevented users from accessing the cash earning functionality on the platform. The incident was resolved once Greendot fixed their issues and the Cash Earn feature returned to normal operation.

PayPal payment functionality was unavailable for US customers on Crypto.com for 17.5 hours. Users were unable to use PayPal as a payment method and had to select alternative payment options during this period. The issue was resolved and PayPal payments were restored for US customers.

Crypto.com suspended FLR staking for all entities due to a validator issue, which also impacted Staking Basket and IRA Staking services. The outage lasted approximately 24 days before FLR staking was fully resumed and the issue was resolved.

Crypto.com experienced passkey authentication issues that prevented some users from verifying their accounts using this method. Users were advised to use alternative MFA methods for authentication during the outage. The incident was resolved after 3.4 hours.