Outage in Currencycloud

Payments in released

Resolved Major
July 29, 2025 - Started 14 days ago - Lasted 2 days
Official incident page

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Outage Details

We are investigating an issue that is impacting some payments stuck in released.
Components affected
Currencycloud Payments
Latest Updates ( sorted recent to last )
RESOLVED 12 days ago - at 07/31/2025 04:41PM

Following the earlier disruption, we can confirm that the issue has been fully resolved and the impact successfully mitigated. All affected services have been stabilised, and payment processing continues to operate as expected.

Our teams have completed the necessary recovery actions and will continue to monitor system performance to ensure continued stability.

We appreciate your patience and understanding throughout this incident.

MONITORING 13 days ago - at 07/30/2025 01:31PM

Following the earlier disruption, a rolling restart was performed across the affected services. This action successfully restored functionality across all impacted system components. Payment processing has resumed and is operating as expected.


Our teams continue to closely monitor the system to ensure stability and prevent recurrence. We will provide further updates if necessary.


Thank you for your continued patience.

INVESTIGATING 14 days ago - at 07/29/2025 05:01PM

Due to an ongoing incident, we are currently experiencing delays in processing SWIFT payments, local GBP payments, and local EUR payments starting from today. Our teams are actively working to resolve the issue, and we will provide updates as soon as more information becomes available.

We apologise for the inconvenience and appreciate your patience.

INVESTIGATING 14 days ago - at 07/29/2025 01:21PM

We are investigating an issue that is impacting some payments stuck in released.

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