Outage in Customer.io

Data processing in EU Region is delayed

Resolved Minor
February 25, 2025 - Started 2 months ago - Lasted about 1 hour
Official incident page

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Outage Details

We've identified an issue in our EU Region where our servers are processing data, albeit slowly. No data is lost, data processing into workspaces is delayed, as are Transactional deliveries.
Components affected
Customer.io Data Processing Customer.io Message Sending
Latest Updates ( sorted recent to last )
RESOLVED 2 months ago - at 02/25/2025 08:18PM

This incident has been resolved.

MONITORING 2 months ago - at 02/25/2025 08:00PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 2 months ago - at 02/25/2025 07:40PM

We've identified an issue in our EU Region where our servers are processing data, albeit slowly. No data is lost, data processing into workspaces is delayed, as are Transactional deliveries.

Latest Customer.io outages

Some workspaces may experience delays in track event processing. - about 2 hours ago
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Transactional API delays - 22 days ago
Account Creation Process Faulty - 25 days ago
Account Creation Faulty - 26 days ago

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