Outage in Customer.io

We're investigating reports of unexpected changes to segment membership metrics.

Resolved Minor
March 07, 2025 - Started 5 days ago - Lasted about 7 hours
Official incident page

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Outage Details

We are currently investigating this issue.
Latest Updates ( sorted recent to last )
RESOLVED 4 days ago - at 03/08/2025 02:06AM

This incident has been resolved.

MONITORING 4 days ago - at 03/08/2025 02:06AM

We have fixed the root cause and will be reaching out to impacted customers.

MONITORING 5 days ago - at 03/07/2025 08:14PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 5 days ago - at 03/07/2025 07:19PM

We have identified the issue and continuing to investigate.

INVESTIGATING 5 days ago - at 03/07/2025 06:42PM

We are currently investigating this issue.

Latest Customer.io outages

Investigating reports with intermittent loading of the drag-and-drop editor - 1 day ago
Data processing in EU Region is delayed - 15 days ago
New account and workspace creation is affected. - about 1 month ago
Sending and Processing impacted for some customers in the EU Data Center - about 1 month ago
The UI is not loading for some workspaces in the EU Data Center Region - about 2 months ago

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