Outage in Customer.io

We're investigating reports of unexpected changes to segment membership metrics.

Resolved Minor
March 07, 2025 - Started about 2 months ago - Lasted about 7 hours
Official incident page

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Outage Details

We are currently investigating this issue.
Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 03/08/2025 02:06AM

This incident has been resolved.

MONITORING about 2 months ago - at 03/08/2025 02:06AM

We have fixed the root cause and will be reaching out to impacted customers.

MONITORING about 2 months ago - at 03/07/2025 08:14PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED about 2 months ago - at 03/07/2025 07:19PM

We have identified the issue and continuing to investigate.

INVESTIGATING about 2 months ago - at 03/07/2025 06:42PM

We are currently investigating this issue.

Latest Customer.io outages

API Requests Failing - 20 days ago
Transactional API delays - 22 days ago
Account Creation Faulty - 26 days ago

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