Outage in Customer.io
Issues with Design Studio - EU Region
Resolved Minor
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Outage Details
We are currently investigating an issue where template previews are not rendering for customers using the Design Studio editor in our EU region.
Message sending is not affected; just creating/editing templates in Design Studio.
Drag-and-drop, Rich-Text, and Code editors are unaffected.
Latest Updates ( sorted recent to last )
RESOLVED
about 1 month ago - at 05/01/2025 03:23PM
This incident has been resolved.
MONITORING
about 1 month ago - at 05/01/2025 03:20PM
A fix has been implemented and we are monitoring the results.
INVESTIGATING
about 1 month ago - at 05/01/2025 03:10PM
We are currently investigating an issue where template previews are not rendering for customers using the Design Studio editor in our EU region.
Message sending is not affected; just creating/editing templates in Design Studio.
Drag-and-drop, Rich-Text, and Code editors are unaffected.
Latest Customer.io outages
fly.customer.io inaccessible - about 13 hours ago
Fly (UI) is currently unavailable - 4 days ago
Delayed processing for a small proportion of customer initiated actions and data ingestion - 15 days ago
Delays in sending and UI experience - 27 days ago
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