Outage in Customer.io
Some customers are experiencing an error when making edits in the Code (HTML) Editor
Resolved Minor
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Outage Details
Our engineers are aware of an issue that is causing the Code Editor to return a "Something went wrong" error when trying to edit the message header settings (From, Subject, etc.). We've identified the issue and are working quickly to get it resolved.
Latest Updates ( sorted recent to last )
RESOLVED
25 days ago - at 05/07/2025 02:49PM
This incident has been resolved.
MONITORING
25 days ago - at 05/07/2025 02:40PM
Our resolution has been pushed to production now. We're now checking with customers to see if they're still experiencing the issue before resolving.
IDENTIFIED
25 days ago - at 05/07/2025 02:30PM
Our engineers are aware of an issue that is causing the Code Editor to return a "Something went wrong" error when trying to edit the message header settings (From, Subject, etc.). We've identified the issue and are working quickly to get it resolved.
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