Outage in Customer.io

Delayed processing for a small proportion of customer initiated actions and data ingestion

Resolved Minor
May 19, 2025 - Started 6 months ago - Lasted 44 minutes
Official incident page

Incident Report

A small proportion of customers may experience degraded capabilities for data ingestion and customer initiated actions for your service.
Components affected
Customer.io Data Processing Customer.io Message Sending

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Latest Updates ( sorted recent to last )
RESOLVED 6 months ago - at 05/19/2025 06:24AM

Monitoring indicates services are healthy. The incident is now closed.

MONITORING 6 months ago - at 05/19/2025 06:06AM

A fix has been implemented and we are monitoring the results

INVESTIGATING 6 months ago - at 05/19/2025 05:41AM

A small proportion of customers may experience degraded capabilities for data ingestion and customer initiated actions for your service.

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