Outage in Customer.io

Delays in sending and UI experience

Resolved Minor
May 07, 2025 - Started 3 days ago - Lasted 20 minutes
Official incident page

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Outage Details

Some customers in the US datacenter are experiencing delays in message sending and may experience interruptions when using the user interface or APIs. The team has identified the issue and are working towards a solution.
Latest Updates ( sorted recent to last )
RESOLVED 3 days ago - at 05/07/2025 12:35AM

The issue has been resolved.

MONITORING 3 days ago - at 05/07/2025 12:28AM

The issue has been fixed and the team is monitoring to ensure all data is processing properly. The access to the user interface and APIs is restored.

IDENTIFIED 3 days ago - at 05/07/2025 12:19AM

Some customers in the US datacenter are experiencing delays in message sending and may experience interruptions when using the user interface or APIs. The team has identified the issue and are working towards a solution.

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