Outage in Customer.io

Issue preventing some workspaces from loading in the US

Resolved Minor
October 31, 2025 - Started 1 day ago - Lasted 24 minutes
Official incident page

Incident Report

We are currently investigating an issue impacting loading of the user interface for some workspaces in the US
Components affected
Customer.io Management Interface

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Latest Updates ( sorted recent to last )
RESOLVED 1 day ago - at 10/31/2025 06:12PM

This incident has been resolved.

MONITORING 1 day ago - at 10/31/2025 06:06PM

A fix has been implementing and we are monitoring the results.

IDENTIFIED 1 day ago - at 10/31/2025 06:01PM

The issue has been identified and we are working on a fix

INVESTIGATING 1 day ago - at 10/31/2025 05:48PM

We are currently investigating an issue impacting loading of the user interface for some workspaces in the US

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