Outage in Customer.io
Some customers on the US Data Center may experience Message Delays.
Resolved Minor
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Outage Details
Our team has identified an issue that is causing some messaging to encounter delays. Our team is currently working on a fix
Components affected
Customer.io Message SendingLatest Updates ( sorted recent to last )
RESOLVED
8 days ago - at 07/18/2025 07:43PM
This incident has been resolved.
MONITORING
8 days ago - at 07/18/2025 02:42PM
The fix has been deployed, and Message sending is fully restored. The team is monitoring the system.
IDENTIFIED
8 days ago - at 07/18/2025 01:26PM
The team is still working on a fix.
IDENTIFIED
8 days ago - at 07/18/2025 12:18PM
Our team is continuing to work on a fix.
IDENTIFIED
8 days ago - at 07/18/2025 11:03AM
Our team has confirmed that the scope of impact is narrow. We continue to work on a fix.
IDENTIFIED
9 days ago - at 07/18/2025 10:29AM
Our team has identified an issue that is causing some messaging to encounter delays. Our team is currently working on a fix
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