Outage in Customer.io
Some customers on the US Data Center may experience Message Delays.
Resolved MinorIncident Report
Our team has identified an issue that is causing some messaging to encounter delays. Our team is currently working on a fix
Components affected
Customer.io Message SendingTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
10 months ago - at 07/18/2025 07:43PM
This incident has been resolved.
MONITORING
10 months ago - at 07/18/2025 02:42PM
The fix has been deployed, and Message sending is fully restored. The team is monitoring the system.
IDENTIFIED
10 months ago - at 07/18/2025 01:26PM
The team is still working on a fix.
IDENTIFIED
10 months ago - at 07/18/2025 12:18PM
Our team is continuing to work on a fix.
IDENTIFIED
10 months ago - at 07/18/2025 11:03AM
Our team has confirmed that the scope of impact is narrow. We continue to work on a fix.
IDENTIFIED
10 months ago - at 07/18/2025 10:29AM
Our team has identified an issue that is causing some messaging to encounter delays. Our team is currently working on a fix
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