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Outage in Customer.io

Design Studio isn't loading

Resolved Minor
July 18, 2025 - Started 10 months ago - Lasted about 2 hours
Official incident page

Incident Report

We have identified an issue with the beta Design Studio not loading and are working on a fix. No message sending or data processing is affected.

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Latest Updates ( sorted recent to last )
RESOLVED 10 months ago - at 07/19/2025 01:18AM

The incident has been resolved and Design Studio loads correctly for all accounts.

MONITORING 10 months ago - at 07/19/2025 12:21AM

Functionality has been restored for most customers, however there are still edge cases we are looking into.

MONITORING 10 months ago - at 07/19/2025 12:06AM

We have deployed a fix and are actively monitoring the system

IDENTIFIED 10 months ago - at 07/18/2025 11:24PM

The team has identified the root cause and is working on a fix.

INVESTIGATING 10 months ago - at 07/18/2025 11:23PM

We have identified an issue with the beta Design Studio not loading and are working on a fix. No message sending or data processing is affected.

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