Outage in Customer.io

User Interface experiencing troubles loading

Resolved Minor
August 19, 2025 - Started 20 days ago - Lasted 32 minutes
Official incident page

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Outage Details

We are aware of UI not loading for some customers. We are actively looking into this incident.
Latest Updates ( sorted recent to last )
RESOLVED 20 days ago - at 08/19/2025 05:19AM

The incident is resolved. UI is loading correctly.

Data processing as well as sending and receiving of messages was not affected during this incident.

MONITORING 20 days ago - at 08/19/2025 05:06AM

We have identified the issue and implemented a fix.
The systems are back online and we are monitoring availability and performance.

INVESTIGATING 20 days ago - at 08/19/2025 04:48AM

We are aware of UI not loading for some customers.
We are actively looking into this incident.

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