Outage in Customer.io
Reverse ETL Syncs not being run for some EU Customers
Resolved MinorIncident Report
Summary AI Generated
Customer.io experienced a 35-minute incident where Reverse ETL syncs failed to run for some EU customers, affecting their data processing capabilities. The engineering team deployed a fix and confirmed all syncs were running normally again. The incident was classified as minor and fully resolved.
We are currently investigating an issue affecting Reverse ETL syncs for some EU customers.
Components affected
Customer.io Data ProcessingTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
16 days ago - at 06/01/2026 12:11PM
We have confirmed that the incident has been resolved and all Reverse ETL syncs are running as expected. Thanks for your patience!
MONITORING
16 days ago - at 06/01/2026 11:44AM
A fix has been deployed for the issue affecting Reverse ETL syncs in EU workspaces. We are continuing to monitor this.
INVESTIGATING
16 days ago - at 06/01/2026 11:40AM
We are currently investigating an issue affecting Reverse ETL syncs for some EU customers.
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