Outage in CxEngage
Interaction with a Video Recordings will not Playback Audio in CxQM
Resolved MinorIncident Report
In CxQM, we are noticing that audio files cannot be played back if there is a video recording as well. We are investigating.
Components affected
CxEngage CxQM Web
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Latest Updates ( sorted recent to last )
RESOLVED
over 2 years ago - at 06/20/2023 06:23PM
This incident has been resolved.
MONITORING
over 2 years ago - at 06/20/2023 05:44PM
A fix has been implemented and we are monitoring the results.
INVESTIGATING
over 2 years ago - at 06/20/2023 05:38PM
In CxQM, we are noticing that audio files cannot be played back if there is a video recording as well. We are investigating.
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