Vital Authorization Issue

We have implemented a change and are monitoring to make sure the issue is resolved.

Impact: Users will see ESYSTEM 0 "A RuntimeException..." error when processing Authorizations on Vital.

Start: October 12th 2022 at 12.39PM GMT.
End: October 12th 2022 at 03.30PM GMT.

Next Update: The next update will be sent as soon as further information becomes available or system changes occur.

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: 000429183

We have identified an issue that is currently affecting Vital Authorizations.

We are working urgently to mitigate the issue, and we appreciate your patience.

Impact: Some subsets of merchants will see an ESYSTEM 0 Error during their Authorization calls.

Start: October 12th 2022 at 12.39PM GMT.

Next Update: The next update will be sent as soon as further information becomes available or system changes occur.

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: 000429183

Cybersource is aware of an issue that is currently affecting the Vital Authorizations.

We are investigating the cause and working urgently to resolve the issue.

Next Update: The next update will be sent as soon as further information becomes available or system changes occur.

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center