Outage in Cybersource

Comercio Latino Service Disruption

Resolved Minor
October 02, 2025 - Started 22 days ago - Lasted 1 day
Official incident page

Incident Report

Cybersource is aware of an issue that is currently affecting Comercio Latino transaction processing. We are investigating the cause and working urgently to resolve the issue. Impact: Users may experience payment processing error messages. Reported Start Time: 02 October 2025 at 16:24 GMT Next Update: Within 60 minutes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC22230868
Components affected
Cybersource Comercio Latino

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Latest Updates ( sorted recent to last )
RESOLVED 21 days ago - at 10/03/2025 09:44PM

The issue affecting Comercio Latino transaction processing has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences.

Reported Start Time: 02 October 2025 at 16:24 GMT
Reported End Time: 02 October 2025 at 19:20 GMT

Impact: Customers are now able to use the Comercio Latino transaction processing as normal.

Next Update: No further updates, issue resolved.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: INC22230868

MONITORING 22 days ago - at 10/02/2025 07:45PM

A fix has been implemented and we are monitoring closely to ensure the issue is resolved.

Impact: The issue has been mitigated and customers are now able to use Comercio Latino services as expected.

Reported Start Time: 02 October 2025 at 16:24 GMT
Reported End Time: 02 October 2025 at 19:20 GMT

Next Update: As current status changes.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: INC22230868

INVESTIGATING 22 days ago - at 10/02/2025 07:28PM

Cybersource is aware of an issue that is currently affecting Comercio Latino transaction processing.

We are investigating the cause and working urgently to resolve the issue.

Impact: Users may experience payment processing error messages.

Reported Start Time: 02 October 2025 at 16:24 GMT

Next Update: Within 60 minutes

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: INC22230868

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