Comercio Latino Service Disruption

The issue affecting Comercio Latino transaction processing has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences.

Reported Start Time: 02 October 2025 at 16:24 GMT
Reported End Time: 02 October 2025 at 19:20 GMT

Impact: Customers are now able to use the Comercio Latino transaction processing as normal.

Next Update: No further updates, issue resolved.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: INC22230868

A fix has been implemented and we are monitoring closely to ensure the issue is resolved.

Impact: The issue has been mitigated and customers are now able to use Comercio Latino services as expected.

Reported Start Time: 02 October 2025 at 16:24 GMT
Reported End Time: 02 October 2025 at 19:20 GMT

Next Update: As current status changes.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: INC22230868

Cybersource is aware of an issue that is currently affecting Comercio Latino transaction processing.

We are investigating the cause and working urgently to resolve the issue.

Impact: Users may experience payment processing error messages.

Reported Start Time: 02 October 2025 at 16:24 GMT

Next Update: Within 60 minutes

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: INC22230868