Payer Authentication / Cardinal Processing Issue

We have implemented a change and are monitoring to make sure the issue is resolved.

Impact: Users will see ESYSTEM/ETIMEOUT errors.

Start: October 13th 2022, 14.21PM GMT.
End: October 13th 2022, 14.35PM GMT.

Next Update: The next update will be sent as soon as further information becomes available or system changes occur.

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: 000431241

We have identified an issue that is currently affecting Payer Authentication Enrolment calls and Cardinal Telecheck processing.

We are working urgently to mitigate the issue, and we appreciate your patience.

Impact: Users will see ESYSTEM errors.

Start: October 13th 2022, 14.25PM GMT

Next Update: The next update will be sent as soon as further information becomes available or system changes occur.

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Cybersource is aware of an issue that is currently affecting the Payer Authentication Enrolment calls.

We are investigating the cause and working urgently to resolve the issue.

Start: October 13th 2022, 14.25PM GMT.

Next Update: The next update will be sent as soon as further information becomes available or system changes occur.

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center