JCNGATEWAY Authorization Issue

The issue affecting the JCNGATEWAY Authorizations has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences.

Reported Start Time: 31/01/2023 13:51 GMT
Reported End Time: 31/01/2023 14:57 GMT

Impact: Customers are now able to perform JCNGATEWAY Authorizations as normal.

Next Update: No further updates, issue resolved.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #:000593456

A fix has been implemented and we are monitoring closely to ensure the issue is resolved.

Impact: The issue has been mitigated and customers are now able to perform Authorization on JCNGATEWAY as expected.

Reported Start Time: 31/01/2023 13:51 GMT
Reported End Time: 31/01/2023 14:57 GMT

Next Update: As current status changes.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: 000593456

We are sharing additional information about an issue affecting the performance of JCNGATEWAY Authorization.

Teams are working to mitigate the issue, and we appreciate your patience.

Reported Start Time: 31/01/2023 13:51 GMT

Next Update: The next update will be sent as soon as further information becomes available or system changes occur.

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: 000593456