Outage in Cybersource

Payment Gateway Processing Issue - FDI Australia

Resolved Minor
February 15, 2023 - Started over 2 years ago - Lasted about 20 hours
Official incident page

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Outage Details

A fix has been implemented and we are monitoring closely to ensure the issue is resolved. Impact: The issue has been mitigated and customers are now able to use FDI Australia authorizations as expected. Reported Start Time: 11:56 GMT on 02/15/2023 Reported End Time: 12:05 GMT on 02/15/2023 Next Update: As current status changes. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center
Components affected
Cybersource FDI Australia
Latest Updates ( sorted recent to last )
RESOLVED over 2 years ago - at 02/16/2023 08:28AM

The issue affecting transaction related to FDI Australia has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences.

Reported Start Time: 11:56 GMT on 02/15/2023
Reported End Time: 12:05 GMT on 02/15/2023

Next Update: No further updates, issue resolved.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: 000621069

MONITORING over 2 years ago - at 02/15/2023 12:36PM

A fix has been implemented and we are monitoring closely to ensure the issue is resolved.

Impact: The issue has been mitigated and customers are now able to use FDI Australia authorizations as expected.

Reported Start Time: 11:56 GMT on 02/15/2023
Reported End Time: 12:05 GMT on 02/15/2023

Next Update: As current status changes.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

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