Token Management Service (TMS) Latency within Business Center

The issue affecting the delay of new tokens appearing in the Business Center has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences.

Reported Start Time: 13:23 GMT on 04/13/2023
Reported End Time: 00:05 GMT on 04/14/2023

Impact: Customers are now able to use the Business Center to search and action token as normal.

Next Update: No further updates, issue resolved.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: EPS-23111

We are sharing additional information about an issue affecting the delay of new tokens appearing in the Business Center.

We are working urgently to mitigate the issue, and we appreciate your patience.

Impact: Merchants may experience issues with the new token only if they use the Business Center to search and action tokens.

Reported Start Time:13:23 GMT on 04/13/2023.

Next Update: When the status changes

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #:EPS-23111

Cybersource is aware of an issue that is currently affecting the delay of new tokens appearing in the Business Center.

We are investigating the cause and working urgently to resolve the issue.

Impact: Merchants may experience issues with the new token only if they use the Business Center to search and action tokens.

Next Update: Within 60 minutes

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #:EPS-23111