Acceptance Devices Service Disruption

The issue affecting Acceptance Devices has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences.

Reported Start Time: 10:02 GMT 12 September 2025
Reported End Time: 11:51 GMT 15 September 2025

Impact: Customers are now able to use Acceptance Devices as normal.

Next Update: No further updates, issue resolved.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #:INC21942354

The issue affecting Acceptance Devices' services is mitigated. We are monitoring closely to ensure the issue is resolved.

Impact: The issue has been mitigated and customers are now able to use Acceptance Devices' services as normal.

Reported Start Time: 10:02 GMT on 12 September 2025

Next Update: As current status changes.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: INC21942354

We continue to work with our vendor to implement a mitigation for the issue affecting Acceptance Devices' services.

We appreciate your patience in this matter.

Impact: Clients may experience issues whilst trying to use acceptance devices. This may limit the ability to process card present transactions at point of sale.

Reported Start Time: 10:02 GMT on 12 September 2025

Next Update: Within 60 minutes

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: INC21942354

We have identified the issue affecting Acceptance Devices' services, and we appreciate your patience as we work urgently to implement a mitigation.

Impact: Clients may experience issues whilst trying to use acceptance devices. This may limit the ability to process card present transactions at point of sale.

Reported Start Time: 10:02 GMT on 12 September 2025

Next Update: Within 60 minutes

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: INC21942354

Cybersource continues to investigate the cause and working urgently to resolve the issue.

Impact: Clients may experience issues whilst trying to use acceptance devices. This may limit the ability to process card present transactions at point of sale.

Reported Start Time:10:02 GMT on 12 September 2025

Next Update: Within 60 minutes

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: INC21942354

Cybersource is aware of an issue that is currently affecting Acceptance Devices services.

We are investigating the cause and working urgently to resolve the issue.

Impact: Clients may experience issues whilst trying to use acceptance devices. This may limit the ability to process card present transactions at point of sale.

Reported Start Time:10:02 GMT on 12 September 2025

Next Update: Within 60 minutes

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: INC21942354