Authorization Timeout Errors on ITMX (Thailand Network)

The issue affecting transactions processing through the Thailand National Interbank Transaction Management and Exchange (ITMX) has now been fully resolved.

Reported Start Time: 12:14 GMT, 25 April 2023
Reported End Time: 14:00 GMT, 25 April 2023

Impact: Customers are now able to use the service as normal.

Next Update: No further updates, issue resolved.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: INC15867332

The issue has been mitigated and we are monitoring closely to ensure the issue is resolved.

Impact: The issue has been mitigated and transactions processing through the Thailand National Interbank Transaction Management and Exchange (ITMX) are processing as expected.

Reported Start Time: 12:14 GMT, 25 April 2023
Reported End Time: 14:00 GMT, 25 April 2023

Next Update: As current status changes.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: INC15867332

Cybersource is aware of an issue that is currently affecting transaction processing through the Thailand National Interbank Transaction Management and Exchange (ITMX).

We are investigating the cause and working urgently to resolve the issue.

Impact: Merchants may receive time-outs or system error responses from their authorizations.

Reported Start Time: 12:14 GMT, 25 April 2023

Next Update: Within 90 minutes

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: INC15867332